Legal notice
Legal Notice
1. Website Owner
This website and online store are operated under the trading name ShadowGlow.
Website owner: José Alberto Saiz García
Trading name: ShadowGlow
Tax identification number (NIF): 22751580A
Business address: Gernikako Arbola 62, 7º B, 48902 Barakaldo, Bizkaia, Spain
Email: shadowglowstore@gmail.com
Phone: +34 636 863 321
2. Purpose of the Website
This website is an online store dedicated to the sale of decorative shadow lamps, wall projection lamps, ambient lighting products, and related accessories.
The website also provides information about our products, shipping, returns, refunds, customer support, promotions, and other services related to our ecommerce activity.
3. Use of the Website
By accessing, browsing, or using this website, you agree to use it lawfully, responsibly, and in accordance with this Legal Notice, our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on this website.
You agree not to use this website for unlawful, fraudulent, harmful, abusive, misleading, or unauthorized purposes, or in any way that may damage, overload, impair, or interfere with the normal operation of the website.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, shipping information, and other content displayed on this website are accurate and up to date.
However, product colors, lighting effects, brightness, shadows, and appearance may vary depending on screen settings, room lighting, wall color, battery level, installation position, distance from the wall, and other external factors.
Product images, videos, lifestyle images, and visual effects are provided for illustration purposes only.
5. Prices, Taxes and International Charges
Prices are displayed in the currency shown at checkout.
Unless expressly stated otherwise, product prices may not include customs duties, import taxes, VAT, sales tax, handling fees, or other local charges that may apply depending on the customer’s country of residence or delivery destination.
For international orders, customers may be responsible for any applicable customs duties, import taxes, or local charges required by their country’s laws and regulations.
Where additional costs cannot be calculated in advance, their possible existence will be indicated where appropriate.
6. Shipping and Delivery
Our shipping conditions, estimated processing times, estimated delivery times, tracking, delays, lost packages, damaged packages, customs issues, and customer responsibilities are explained in our Shipping Policy.
Unless otherwise stated, our estimated processing time is 1 to 3 business days and our estimated shipping and delivery time is 6 to 9 business days.
If we advertise a specific shipping or processing timeframe, we make reasonable efforts to comply with it.
If we are unable to ship an order within the promised timeframe, we will notify the customer and provide the options required by applicable law, which may include accepting the delay or cancelling the order for a full refund.
7. Returns and Refunds
Returns, refunds, exchanges, damaged items, defective items, incorrect products, and return shipping responsibilities are governed by our Return & Refund Policy.
ShadowGlow offers a 30-day return policy, meaning customers have 30 days after receiving their item to request a return, subject to the conditions stated in our Return & Refund Policy.
Nothing in this Legal Notice limits any mandatory consumer protection rights that may apply under applicable law.
8. Intellectual Property
All content on this website, including but not limited to the ShadowGlow name, logo, website design, text, images, graphics, product descriptions, videos, icons, layout, and other materials, is protected by applicable intellectual property laws.
Unless expressly authorized, users may not copy, reproduce, modify, distribute, publish, display, sell, license, or exploit any part of this website or its content.
All third-party trademarks, names, brands, characters, logos, or intellectual property remain the property of their respective owners. Any reference to third-party rights is for identification purposes only and does not imply sponsorship, endorsement, affiliation, or authorization unless expressly stated.
9. Third-Party Services
This website may use third-party services, including but not limited to Shopify, payment processors, shipping providers, analytics tools, email platforms, customer support tools, and other ecommerce service providers.
We are not responsible for the content, policies, practices, or services of third-party websites or platforms that are not under our control.
Customers should review the applicable terms and privacy policies of any third-party services they use.
10. Privacy and Personal Data
The collection, use, storage, processing, and sharing of personal data through this website is governed by our Privacy Policy.
Because this store is powered by Shopify, certain personal data may be processed by Shopify and other service providers necessary to operate the store, process payments, manage orders, provide shipping, analyze website performance, and communicate with customers.
11. Limitation of Liability
We make reasonable efforts to keep this website available, secure, accurate, and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or harmful components.
To the fullest extent permitted by applicable law, ShadowGlow and José Alberto Saiz García shall not be liable for damages arising from misuse of the website, technical failures, interruptions, third-party actions, incorrect information provided by users, delays caused by third parties, or events outside our reasonable control.
Nothing in this Legal Notice excludes or limits liability that cannot be excluded or limited under applicable law.
12. Consumer Rights
This Legal Notice does not limit any mandatory consumer protection rights that may apply to customers under the laws of their state, province, country, or place of residence.
For customers in the United States, online order processing and shipping representations may be subject to applicable federal and state consumer protection rules.
For customers in the European Union, applicable consumer protection rights may include pre-contractual information rights, delivery information rights, and, where applicable, withdrawal rights.
13. Governing Law
This Legal Notice shall be governed by the laws of Spain, without prejudice to any mandatory consumer protection rights that may apply in the customer’s place of residence.
If a customer is legally considered a consumer, nothing in this Legal Notice deprives that customer of any mandatory rights granted by applicable consumer protection laws.
14. Contact
For any questions regarding this Legal Notice, the website, products, orders, shipping, returns, refunds, or customer support, you can contact us at:
ShadowGlow
Operated by: José Alberto Saiz García
Business address: Gernikako Arbola 62, 7º B, 48902 Barakaldo, Bizkaia, Spain
Email: shadowglowstore@gmail.com
Phone: +34 636 863 321
Tax identification number (NIF): 22751580A