Shipping policy
Shipping Policy
At HookD, we aim to make your shopping experience simple, clear, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
All orders are processed within 1 to 3 business days after the order is placed and payment is confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotional campaigns, holidays, or unexpected operational delays, processing times may be longer. If there is a significant delay in processing your order, we will notify you by email.
2. Shipping and Delivery Time
Our estimated shipping and delivery time is 6 to 9 business days after your order has been processed and shipped.
Estimated total delivery time:
- Processing time: 1 to 3 business days
- Shipping time: 6 to 9 business days
Estimated total timeframe: 7 to 12 business days from the date your order is placed.
Please note that delivery times are estimates and may vary depending on destination, carrier availability, customs processing, weather conditions, incorrect shipping information, or other circumstances beyond our reasonable control.
3. Free Insured Shipping
We offer free insured shipping on eligible orders unless otherwise stated at checkout or on a specific product page.
If your order is lost, damaged during transit, or significantly delayed, please contact us at:
We will investigate the issue and work with the carrier to find the best possible solution.
4. Worldwide Shipping
HookD ships to many countries worldwide.
Shipping availability may vary depending on the destination country, carrier restrictions, local regulations, customs requirements, or other logistical limitations.
If we are unable to ship to your location after your order has been placed, we will contact you and issue a full refund if the order cannot be fulfilled.
5. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information, whenever tracking is available for your destination and shipping method.
Please allow some time for the tracking information to become active after the carrier receives your package.
6. Shipping Delays
We make reasonable efforts to process and dispatch all orders within the timeframes stated on our website.
If we are unable to ship your order within the estimated processing period, we will notify you and provide the option to accept the delay or cancel your order for a full refund where required by applicable law.
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Public holidays
- Incorrect shipping information
- Local delivery disruptions
- Events beyond our reasonable control
If your order is delayed, lost, damaged, or not delivered, please contact us at:
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
HookD is not responsible for delays, failed deliveries, returned shipments, or lost packages resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
Although we will do our best to update your shipping information before your order is dispatched, we cannot guarantee modifications once the order has entered processing or has been handed over to the shipping carrier.
8. Customs, Duties and Import Taxes
For international orders, customs duties, import taxes, VAT, handling fees, or other charges may apply depending on your country's laws.
Unless otherwise stated during checkout, customers are responsible for paying any customs duties, import taxes, or local governmental fees.
HookD is not responsible for delays resulting from customs inspections, customs clearance procedures, or unpaid import charges.
9. Lost, Stolen or Damaged Packages
If your package is lost, stolen, damaged, or marked as delivered but has not been received, please contact us as soon as possible at:
Please include:
- Order number
- Full name
- Shipping address
- Photos or videos (if applicable)
- Any tracking or carrier information available
After reviewing the situation, we may provide a replacement, refund, or other appropriate solution in accordance with applicable law.
10. Undeliverable or Returned Packages
If a package is returned because of:
- An incorrect shipping address
- Failed delivery attempts
- Refusal to pay customs charges
- Failure to collect the package
we will contact you to discuss the available options.
Additional shipping charges may apply if you request that the package be shipped again.
If a refund is approved, any unrecoverable shipping, handling, customs, or return costs may be deducted from the refund unless prohibited by applicable law.
11. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We will make every reasonable effort to accommodate cancellation requests before your order has been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In that case, you may request a return in accordance with our Return & Refund Policy.
12. Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:
Store name: HookD
Operated by: José Alberto Saiz García